We are different to other pet retailers in the UK. Nothing fancy just good old fashioned values such as trained, friendly staff, genuine care for animals and products that work. Over 75% of our products come from Britain and we offer a no-nonsense money back guarantee on all products.
Since we opened our first small pet shop in 1968 we have learned what our customers want and need from a local pet store. We are still learning today and have built a strong team of experts in animal care, nutrition and husbandry.
We train our staff to the highest possible standard so that they can give you the advice that you need on a range of topics from animal nutrition, skin and coat problems, behavioural issues and more. So if you have any questions please don't hesitate to ask, they love to impart their knowledge.
We have always been at the forefront of innovation in the pet industry in the UK, and we instigated many industry firsts including sealed livestock units, animal birth certificates, a dedicated training program for staff and services such as in-store nutritionists, animal behaviourists, pet microchipping and our 100% satisfaction guarantee. We strive to offer the very best customer service and will continue to offer our customers the ultimate pet shopping experience.
The secret of innovation is being open to ideas, and our customers continue to inspire our efforts. So please, if you have any suggestions for how we can improve our service please contact us.
Telephone: 01865 373131